REFUNDS & EXCHANGES
Due to the hygienic nature of the products, purchases made are nonrefundable and nonexchangeable. Since all orders are customizable and are made to order, each sale will be final. This includes all products/services.
When ordering from JJuheard, make sure to include your accurate shipping + billing information. If you are in an apartment or commercial building, please be sure to include your floor #/apt #. Failure to do so may result in additional charges for delivery fees, since package will be sent back to us.
When will my order be shipped?
Our working days are Monday-Friday, orders will NOT be shipped or processed Saturday-Sunday. Wholesale orders take 1-2 weeks for processing/handling, then 2-3 days to ship. Cosmetic orders take 2-3 days for process/handling and 2-3 days to ship. Luxury hair orders will take 4-5 days for processing and handling and 2-3 days for shipping. While we strive to ship each order quickly and efficiently, you’ll get a shipment notification email with a tracking number as soon as your package ships.
What if my package is lost or damaged?
Unfortunately, JJuheard Cosmetics has no control after handing your shipment off to our transportation partners and is not responsible for lost/damaged packages in transit.
Our cosmetic products are made with organic and FDA approved ingredients. Our hair products are human hair and have been sourced from top quality vendors.
What if I have allergies?
Be sure to read each product ingredient and make sure that there are no conflicts with allergies..etc. We strongly suggest to do a small patch test for allergic reactions as we are not responsible for any reactions to our products.
Will my product expire or/ melt or/ freeze or dry?
If the product is introduced to excessive heat or cold for short periods of time, it will not impact the product’s effectiveness, though it may result in a thicker or thinner texture.
We recommend products to be used within 12-24 months after opening for best product quality, with the exception of your body butters. Body butters should be used within 6 months for best results...but we know you will be obsessed with them so that likely won't be an issue.
If you have read the above information and still can't find the answer to your FAQ, please send us an email at email@example.com. We will send a response within the first 24 hours and are open M-F 8a-6p est.